FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return policy?

Because each piece is made by hand and made to order they are non-returnable. If there is ever an issue with your order, contact us at contact@onlymade.co

What is your standard shipping policy?

Currently we are only shipping within the continental US, Canada, the United Kingdom and France. We do not ship to P.O boxes. 
  • United States: $10 UPS Ground 1-3 Business Days
  • Canada: $30 UPS International Mail 1-3 Business Days
  • United Kingdom: $59 UPS Expedited Worldwide 3 Business Days
  • France: $59 UPS Expedited Worldwide 3 Business Days
For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

Can I order a custom piece?

Currently we offer customization on the Phrase necklace, anklet, Name Necklace and anklet only.

How do I know what length to order?

We use the jewelry standard to make our pieces however we understand that all bodies are different so to accommodate please see options below: 
Bracelets are 7.5 inches long and can be made up to 9.5 inches long.
Anklets are 9 inches long and can be made up to 12 inches long.

How long will it take to receive my order?

All pieces are made to order unless otherwise noted and therefore take some time to ship. All orders will be shipped within 5-7 business days. Should there be any delays you will be notified via email.

Do you accept cancellations?

Cancellations must be made within 2 hours of order placement. No exceptions. To cancel your order please email contact@onlymade.co

Tag us in your social posts!

We’d love to see how you rock your Only Made jewels so be sure to tag @onlymade.co #onlymade so we can see it!